1. How are the instant chats anonymous?
When you sign up to become a Springchat user, we ask that you create a username for
yourself that does not bear resemblance to your real name. That way when you enter a
chat noone can link your username to you. There are also no “profiles” on Springchat to
further distance you from having a permanent identity, to give you the freedom to chat
on any topic freely and without any pressure.
2. Can I extend past the first 5 minutes?
Yes you can. If the 5 minutes in the instant chat aren’t enough, then you can extend for
1 more session of 5 minutes to continue the chat.
3. Can I add people to my friends from an instant chat?
Yes of course! This is a key feature for us because it allows you to make friends based
on common interest rather than anything else.
4. Can I hide my identity from my friends?
Yes, we have an option within your settings to allow you to change your level of
privacy. If you would prefer for your friends not to see your real name then you can set
your identity to show your username instead of your real name. This option can be
toggled between and changed at any time.
5. What happens if I don’t find a match instantly?
We try our best to match you in a chat as quickly as possible, however, if by chance
there aren’t any users available to chat about a topic at any particular time then we
will make sure to notify you as soon as someone initiates a chat for the same topic. If
you tap on this notification it will put you straight into the chat.
6. What is my newsfeed made up of?
Your newsfeed will be a mixture between what’s trending and your interests. This can be
anything from an article to a video all the way to a tweet.